Providence Health & Services Department Liaison (Hospital Billing) in Portland, Oregon


Providence is calling a Department Liaison (Hospital Billing) to Providence Health & Services in Portland, OR.

This position serves as the primary billing office contact to discuss and resolve issues with charging departments in the ministries, HIM, and physician offices (customers). This position will also serve as a resource for AR Specialists when issues need to be escalated that involve resolution with customers.

In this position you will:

  • Serve as the primary department contact with customers (charging departments, HIM coding, or physician offices).

  • Review insurance plan guidelines against the patient account and records to determine issues that delay claim from processing correctly.

  • Review requests regarding billing edits with input from customers.

  • Review escalated requests from AR Specialist, makes account corrections, or obtains input from customers for instructions to the AR Specialist.

  • Process charge credits and debits.

  • Evaluate late charges (adjustments vs billing).

  • Research patient inquiries regarding services by confirming charges via medical records or direct contact with applicable customer.


Required qualifications for this position include:

  • A high school diploma or GED equivalent

  • A minimum of two (2) years overall experience in a large and complex acute care setting

  • Knowledge of billing requirements and experience with the various system applications needed to perform the duties of the position

  • Demonstrated knowledge of claims billing including federal, state and local laws and regulations

Preferred qualifications for this position include:

  • Completion of some college coursework

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Finance & Accounting

Location: Oregon-Portland

Req ID: 161710