Providence Health & Services External Interfaces Account Manager in Portland, Oregon


Providence is calling an External Interfaces Account Manager (Full-time, Days) to Providence Office Park in Portland, OR.

For this role, we are looking for a self-motivated candidate who enjoys trouble shooting within interfaces, has superior team work skills, and is excited to get at the root of information flow.

Beyond compensation and excellent benefits this role offers flexible day hours, a good work/life balance and the ability to be a part of an advanced trouble shooting team whose work has a direct impact on healthcare reform practices and policies.

In this position, you will:

  • Be a specialist/knowledge holder for outreach HL7 interfaces.

  • Be the main point of contact for account executives and customers in solving service and results delivery, questions about services, etc.

  • Notify interface account executives of issues that may require a face to face visit by assigning task tickets in our CRM.

  • Be responsible for answering client service phone calls and performing other client service duties as needed.


Required qualifications for this position include:

  • High school diploma or equivalent

  • 5 years of experience in healthcare customer service

  • Proven IT skills (Microsoft Office suite)

Preferred qualifications for this position include:

  • Bachelor’s degree

  • Healthcare information systems super user experience

  • Superior communication skills and client management skills

  • CRM experience, especially dynamics

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Sales

Location: Oregon-Portland

Req ID: 155413