Providence Health & Services Security Dispatcher in Portland, Oregon


Providence is calling an on-call Security Dispatcher opening to the Providence Office Park in Building in Portland, OR.

Do you consider yourself to be calm under pressure and task oriented? Do you enjoy wearing many hats and take pleasure knowing people can rely on you? Do you value working within a fun team that wants to see you thrive in your career? If yes, let us tell you a little more about this role…

We have two on-call (part-time) Security Dispatcher positions at the Providence Security Operations Center located at the Providence Office Park. The operations center serves as the primary emergency and non-emergency communications center for 11 hospitals and 100’s of other locations throughout Oregon and Washington. This position is ideal for someone who is resourceful, comfortable with ambiguity and change, has the ability to multitask, confident in yourself, and a self-starter. You should be a critical, independent thinker who is always proactive, someone who manages tasks well ahead of time. If you join the Regional Security Services team, you’ll be part of an incredibly hard working and fun team responsible for delivering exceptional security to the hundreds of locations and countless number of caregivers, patients, and visitors across the Oregon and SW Washington region.

Schedule: One position available is part-time working Friday and Saturday, 6:30 AM to 2:30 PM plus additional shifts and hours as available. One position available is on-call only working shifts and hours as needed.

In this position, you will:

  • Work in the Providence SecurityOperations Center (PSOC) which is operated much like an E911 center.

  • Provide call-taking anddispatch services by prioritizing emergency, urgent and routine calls forservice for the Oregon Region and other contracted facilities.

  • Operate and monitor multiplesystems including the computer aided dispatch (CAD) program, closed-circuittelevision (CCTV) cameras, alarms and access control systems.


Required qualifications for this position include:

  • High school diploma or equivalent

  • 2 years of experience handling complex matters that includes applying organizational policies and procedures

  • 1 year of prior experience working in environment with urgent or emergency conditions

  • Ability to speak clear and concise English

Preferred qualifications for this position include:

  • 1 year of prior experience in dispatching environment experience

  • Prior health care experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Security

Location: Oregon-Portland

Req ID: 159141