Providence Health & Services Care Management Clinical Support Coordinator in Beaverton, Oregon
Providence St. Joseph Health is calling a Care Management Clinical Support Coordinator to our location in Beaverton, OR. This role is currently remote due to COVID and may require office visits on occasion as needed.
We are seeking a Care Management Clinical Support Coordinator to be responsible for performing duties in support of the core functional areas of care management and other integrated medical management programs. This position functions in a team environment focusing on telephonic outreach, care coordination and clinical support of the case & disease and medical management programs.
In this position you will have the following responsibilities:
Perform telephonic assessments and care coordination in consultation with Nurse Care Coordinators for members eligible for care management, particularly those with complex and chronic care needs.
Triage and document calls appropriately per department policies and standards.
Coordinate care for members needing assistance with accessing health care services, providers, community services, or other resources.
Collaborate with nursing staff to deliver healthcare education and coordinate care management services for members including high cost, high risk and high utilizing member cases.
Required qualifications for this position include:
High School Diploma or GED.
Motivational Interview training; within 6 months of hire.
3 years experience as a Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA) or equivalent experience working in a clinical setting, managed care, or care management setting.
Current licensed driver.
Preferred qualifications for this position include:
Bachelor's Degree in Health related field or applicable work experience may be substituted for some education.
Experience in managed care services including Affordable Care Act, Coordinated Care Organizations, Medicare and Medicaid regulations and care or utilization management functions.
Experience includes Lean principles, stewardship, programs and partnerships development in challenging and dynamic healthcare environment.
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Req ID: 312048