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Providence Health & Services Production Control Analyst in Beaverton, Oregon


Providence St. Joseph Health is calling a Production Control Analyst to our location in Beaverton, OR.

We are seeking a Production Control Analyst who will provide system support and project related activities for Information Services. Analysts work with customers, vendors, consultants, and other Information Services staff in performing their duties. On call support is usually a requirement for an analyst. These responsibilities span the Providence Health System facilities throughout the Oregon region. At times, analysts will be expected to assist other PHS IS employees in other service areas.

An analyst can advance through the defined levels of this job category. There are six (6) major areas of activity: 1) Education, Training, and Experience; 2) Technical Skills; 3) Communication and Interpersonal Skills; 4) IS Team Involvement and Interactions; 5) Project/Support Responsibilities; and 6) Business Knowledge.

To advance, an employee must attain increased education, skills, knowledge and abilities and must demonstrate an ability to assume the increased responsibilities and accountabilities of the higher level as designated in this Job Category Description and on the Job Title Specification Sheet. Each IS employee is expected to possess an understanding of the Providence Health System and Information Services goals and strategies.

All IS caregivers are expected to possess an understanding of Providence Health Plans and the Information Services departmental goals, strategies, and roadmap.

In this position you will have the following responsibilities:


  • Participating in cross-functional teams and committees within Information Services Division, typically within an agile team working in a Kanban format. Uses appreciable originality on assignments; discusses or seeks approval on complex issues.

  • Occasionally contribute to efforts to innovate and improve processes, policies, techniques and best practices supporting department and team goals.

  • Analyze work plans for operational impact and ensure plans are appropriately documented.

  • Analyze and/or implement EDI processing (review and correct EDI failures).

  • Executes the necessary investigation, analysis and evaluation to determine scope of work.

  • Examines submitted service requests and defines customer requirements, and system requirements for resolution or reassignment.

  • Works closely with the business users and IS Teams to ensure solutions effectively meeting business needs and preserve operational integrity.

  • Evaluate proposed changes to the environment and recommend appropriate remediation or enhancements.

  • Diagnose user problems/questions, and coordinate solutions for customers.

  • Track, report and identify problems and recommend solutions (escalate as necessary).

  • Support, test, coordinate or perform technology installations including: upgrades, moves, ads, changes, fixes, and patches.

  • System monitoring as necessary to ensure all SLA's are met.

  • Disaster Recovery Planning, acquisition planning, volume/capacity planning, and configuration planning.

  • Processing Performance analysis and optimization.

  • Provides enterprise scheduling tool expertise, and the scripting skills necessary to automate production processing.


Required qualifications for this position include:

  • Bachelor's Degree or Associate's Degree and 3 year of industry related experience -OR- 5 years of industry related experience. Industry related has a strong preference for all of the experience being from a Production Control Analyst position in a healthcare payor setting.

About Providence in Oregon.

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Oregon-Beaverton

Req ID: 303707