Providence Production Operator Technician - Information Technology Technology Services in Beaverton, Oregon
Providence St. Joseph Health is calling a Production Operator Technician to our location in Beaverton, OR.
We are seeking a Production Operator Technician to perform a variety of technical functions. Responsibilities for a technician can include any of the following:
CUSTOMER ASSTANCE (help use and fix)
Diagnose user problem
Track and report problem
Training on use of installed technologies
Repair and replacement
Technology installations, moves, adds & changes
Problem identification, escalation & resolution
Recommendation and ordering of hardware & software
Conduct business analysis/research
Evaluate and recommend options
Coordinate cabling requests
Negotiate with vendors and internal partners
Track and report problems
Cost benefit analysis
A technician can advance through the four defined levels of this job category. There are six (6) major areas of activity: 1) Education, Training, and Experience; 2) Technical Skills; 3) Communication and Interpersonal Skills; 4) IS Team Involvement and Interactions; 5) Project/Support Responsibilities; and 6) Business Knowledge.
To advance, an employee must attain increased education, skills, knowledge and abilities and must demonstrate an ability to assume the increased responsibilities and accountabilities of the higher level as designated in this Job Category Description and on the Job Title Specification Sheet.
Each IS employee is expected to possess an understanding of the Providence Health System and Information Services goals and strategies.
Providence Health Plans is a managed care, Preferred Provider and workers compensation organization covering 750,000 lives. They are principally supported by Amisys. Amisys is resident on the Hewlett-Packard HP3000 mainframe platform running the MPE\ix operating system, and is housed at the Consolidated Operations Center (COC at Murray Business Center in Beaverton, Oregon). The product was developed in COBOL, Cognos Powerhouse 4GL and uses the TurboImage database. The Health Plans has a source code license and has modified the core product and added proprietary customized modules.
An acquired claims system is managed in Inglewood, CO, by TriZetto. It is the Discorp medical claims system functioning as an Application service provider. It is running on DEC Alphas. It is interfaced to an optical drive-based document storage and retrieval system located at MBC using FileNet and resident on an RS6000 running AIX (the IBM implementation of Unix System V.R4). In 2000, this business will be migrated to the Amisys system at the COC.
The Health Plans has built onto the PHS network, providing voice and data communications to all physical sites. Characteristics of this network include:
T1, T3 and DS3 circuits form the backbone of an ATM Frame Relay topology network connecting physical facilities
Thin-net Ethernet networks within facilities using TCP/IP
DNS, Wins and DHCP address resolution
Internet connectivity using IIS with SSL and strong encryption mechanisms
Remote access dial-up services
NT 4.0 based network, file, SQL Server and print services
The IS organization is structured to provide IS operations, information technology, application development and support, data administration and data base, testing and quality assurance, help desk and project management services to the Health Plan.
In this position you will have the following responsibilities:
- IS TEAM INVOLVEMENT/INTERACTION:
Understanding the role and responsibilities of the various IS teams (via manager and peers).
Aligning, communicating and functioning efficiently in a team environment.
Reporting system related issues to appropriate party (vendor, developer, technician, engineer, etc.) who can effect resolution, and maintain awareness and effectively communicate the status of the reported defects to all affected customers.
Demonstrating positive interpersonal behavior when asked to participate in resolving situations experienced by others in department and/or volunteering time, knowledge and skills to assist others.
- Manages own time, makes informed decisions about where to invest efforts based on established priorities as demonstrated by:
◦ Completing assignments on time through the use of effective time management skills.
◦ Communicating with customers and supervisors regarding prioritization and target completion dates based on business need or impact.
◦ Providing all required information to various regional tracking systems for assigned support and work-in-process reporting.
- SPECIFIC TYPES OF RESPONSIBILITIES (principal essential duties):
This position falls under the supervision of the Data Center Manager and general guidance of the lead operator. The ability to work alone, assist in training of operators and decision-making is required.
Monitors and operates multiple mainframe computers according to established procedures and standard operating rules, to include an understanding of system logs and documentation requirements. The ability to establish procedures in response to customer and user demand is necessary at this level.
Initiates and accomplishes production workloads and priorities per the assigned shift schedules. At this level the capability to build production schedules as directed by the Data Center Manager and the lead operator is required.
Prints and distributes data output per the assigned shift schedules.
Ensure tapes are properly stored/delivered and tracked for off-site storage. Must take full responsibility for accuracy of tracking off-site storage process.
Provides technical alternatives in working with users/programmers/lead operator to resolve system, hardware, or distribution problems, in a timely manner.
As a more senior team member is expected to ensure standard computer operating rules are current and maintained. The ability to create and maintain Job tracking, scheduling and documentation is a requirement.
Must be able to troubleshoot all equipment problems and failures within available guidelines, initiate appropriate corrective action and when necessary create policy for the maintenance of production schedules.
Problem solving of issues and complaints from users/customers and fellow team members at this level is resolved with the intent of contribution to a higher level of communication, service and teamwork. Presentation of team level classes is a requirement.
Required qualifications for this position include:
Level 1, Participatory: Successful completion of applicable coursework in assigned technology area (such as Windows 95, Unix, Lucent Switches, etc.)
Level 1, Participatory: Networking knowledge as demonstrated by: Completion of an appropriate IS University or industry equivalent course on networking essentials
Level 2, Self-Directed (includes all requirements in preceding level): In related specialty. or training with a minimum of 2 years of customer support desk, network, microcomputer, or telecommunications support and/or project management experience
Level 2, Self-Directed (includes all requirements in preceding level): Network protocols (such as TCP/IP) by completing an appropriate IS University or industry equivalent course
1 year Level 1, Participatory: Experience in related specialty OR equivalent experience/training with customer support desk, network, microcomputer, or telecommunications support and/or project management experience
Self-Directed (includes all requirements in preceding level) Level 2:
Developing increasing experience in working with associated technologies which may include microcomputers, telecommunications, LAN/WAN components & concepts, microcomputer applications, desktop operating systems, network operating systems (NOS), network/system components, Unix, TCP/IP and/or other communication protocols or proprietary systems. Demonstrated by the successful completion of all intermediate level work assignments related to these areas respectively.
Preferred qualifications for this position include:
- Level 2, Self-Directed (includes all requirements in preceding level): Coursework in technical writing
About the department you will serve.
About Providence in Oregon As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs.
At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: IT Operations and Support
Req ID: 296681