Providence Health & Services Program Manager, IS Project Management Office (PMO) in Beaverton, Oregon


Providence is calling an Account Manager, IS Portfolio & Project Management Office (PPMO) to Providence St. Joseph Health in Renton, WA, Portland OR, Beaverton OR, Anchorage AK, Missoula MT, Burbank CA, or Torrance CA.

We are seeking an Account Manager in the IS Portfolio & Project Management Office (PPMO) to be responsible for managing a program of intake projects requests for assigned service lines for Providence St. Joseph Health. This position will work collaboratively with facility operational leadership, IS leadership and governance teams as well as IS groups required to deploy IS services. The Account Manager is the primary point of contact between executive leadership and the resource managers of all IS teams and is responsible for engaging executive leadership and communicating the progress of the portfolio of work. The Account Manager is also accountable for working with and facilitating processes to accomplish complex program objectives, supporting decision making, and resolving issues that span project teams and departments by planning, organizing, directing and supervising program activities in a cost effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analysis of situations or data requires an in-depth evaluation of variables.

In this position you will:

  • Manage a portfolio of intake project requests and provide leadership for, and coordination of, project formation. This includes creating business cases, attaining governance approvals, facilitating system selections, conducting technical and resource feasibilities, identifying costs and funding, and scheduling resources.

  • Support organizational and IS governance groups’ decision making for technology solution deployments.

  • Manage relationships with key leaders and stakeholders across assigned service areas.

  • Provide portfolio reporting and supports long-term planning and roadmap activities.

  • Build support to influence decisions in order to ensure working towards common objectives.

  • Develop projects within a program in alignment with the organization’s strategic plans and objectives.

  • Manage client expectations for timelines and deliverables from request through the project lifecycle.

  • Monitors results/satisfaction to ensure that the project meets the expectations and deadlines. Maintains timely and accurate documentation in support of project analysis and daily operations.

  • Works closely with other stakeholders/participants/partners to ensure all needs/issues are communicated.

  • Provides support for special projects, which may include collecting data, preparing correspondence and developing solutions. Prepares, compiles and consolidates data for reporting to division leadership team.


Required qualifications for this position include:

  • Bachelor’s degree plus eight years experience in information technology, project management, healthcare administration or clinical field.

  • Ten years experience leading large, diverse and complex projects.

  • Expertise and experience with Project Management methodology based on project management principles.

  • Experience in incorporating process improvement methodologies into large scale projects; Certifications in process optimization such as Six Sigma, Lean, CQIA or other nationally recognized certifications preferred.

  • Experience facilitating complex decisions making among multiple executive stakeholders with different interests and priorities is essential.

  • CAP, Workout and Lean education required as soon as available or within the first two years on the job.

  • Skilled in strategic planning, program management, group motivation, discipline and diplomacy.

  • Experienced in vendor/contract management and negotiations.

  • Ability to coach and mentor colleagues.

  • Demonstrated ability to quickly understand and align with an organization, its structure and priorities.

  • Demonstrated success managing other project managers, project portfolios and/or multiple projects simultaneously.

  • Demonstrated experience in business development and/or strategic and tactical planning and execution including marketing, communications and financial planning.

  • Demonstrated experience as a speaker in a professional presentation environment, such as conferences and association meetings.

  • Demonstrated experience managing the process of design, development, integration and/or implementation of software products or facilities.

  • Experience developing and implementing benchmarks and metrics in support of improved quality and process design.

  • Ability to understand business or clinical strategies and plans, and their relationship to organizational strategies.

Preferred qualifications for this position include:

  • Masters degree in a related field.

  • Project Management Professional designation (PMI) Certification.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management - Non-Clinical

Location: Washington-Renton

Other Location(s): California-Torrance, Oregon-Portland, Oregon-Beaverton, Alaska-Anchorage, Montana-Missoula, California-Burbank

Req ID: 175392