Providence Health & Services Server Engineer 1 in Beaverton, Oregon

Description:

Providence is calling a Server Engineer 1 to Providence Health Plan in Beaverton, OR.

As a Server Engineer 1 you will provide first line infrastructure support services for Providence’s Engineering team.

As a member of the Engineering Team you will play a key role in helping to maintain and improve service levels for our diverse infrastructure. You will collaborate with other technical teams, the Help Desk, Data Center Operations and application support teams to provide the highest level of support for Providence Health Plans’ employees.

Principal Duties And Functions:

  1. Provide first line engineering support for problem resolution across all server platforms and infrastructure during day time operational hours. Handle break fix tickets as assigned or escalated by the Help Desk, for client/server application and infrastructure related issues.

  2. Ensure service level agreements are met for all customer service response activities while maintaining full compliance with operational standards, procedures and best practices.

  3. Ensure data recoverability by maintaining and monitoring scheduled system backups in accordance with operational policies. Respond to data recovery requests. Troubleshoot and resolve backup/recovery failures.

  4. Assist with planning and implementation of hardware and software upgrades and new installations across all platforms in the infrastructure technology stack including Windows server and desktop OS, VMware, Cisco UCS, SAN (NetApp and Pure Storage), NetBackup, as well as many others.

  5. Assist with disaster recovery and business continuity operational activities including review and revision of DR plans and procedures, periodic practice drills and actual event execution.

  6. Assist with analysis and monitoring of performance metrics across the entire infrastructure and with proactively seeking ways to improve overall availability and responsiveness of core systems and applications.

  7. Adhere to all policies and procedures for maintaining security and compliance standards across all platforms. Escalate tickets as appropriate to the Identity Management and Cyber Security teams.

  8. Collaborate with individuals and teams outside of Engineering to troubleshoot or provide assistance as requested on issues outside of those under direct responsibility of the Engineering Team.

  9. Follow approved procedures for all change management activities and for priority ticket follow-up and root cause analysis.

  10. Assist as required during after-hours and weekends in support of ongoing problem resolution and maintenance activities.

Qualifications:

Required qualifications for this position include:

  • Bachelor or Associate degree in IT related field or minimum 2 years of experience supporting multi-tier, client/server computing infrastructure in a 24x7 production environment

  • Solid understanding of basic IP networking principles and methods.

  • Experience supporting Microsoft infrastructure technologies including Active Directory, DHCP and DNS.

  • Experience supporting Microsoft server OS. Configuration and troubleshooting experience with roles and features for file and print services, IIS services, performance tuning and error monitoring.

  • Experience supporting Microsoft desktop OS and Office Suite applications. Skilled in tools and techniques for troubleshooting common browser and client connectivity issues.

  • Experience with virtualization technologies, preferably with VMware’s product suite including vSphere and Horizon View.

  • Experience with data backup and recovery practices for maintaining scheduled backups, retention policy management, and error monitoring and correction, preferably using Veritas NetBackup solution.

  • Experience with tools and techniques commonly used in technical troubleshooting.

Knowledge, Skills & Abilities:

  • Demonstrated abilities in effective written and verbal communication skills for conveying clear, accurate information with non-technical as well as technical customers, and for documentation of standards and procedures.

  • Demonstrated ability to take initiative in problem solving and technical troubleshooting situations. Ability to quickly identify and isolate problems and determine an effective approach for investigation and resolution.

  • Demonstrated ability to manage and promote positive customer support relationships while assisting users at all levels of the organization with questions and problems related to their use of technology.

  • Demonstrated ability to handle high volume workload and to effectively shift focus among multiple tasks as job demands require. Self-motivated and able to work effectively as part of a self-directed team.

  • Demonstrated ability to collaborate across teams to help achieve positive outcomes for systems improvements and business productivity enhancements.

  • Exceptional customer service orientation

  • Ability to ensure service levels are maintained or improved with full compliance of operational standards, procedures and best practices.

  • Skills for rapid and effective problem analysis and isolation. Demonstrated ability to identify and employ correct tools and techniques in common troubleshooting situations.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Oregon-Beaverton

Req ID: 171528