Job Information

Providence Team Coordinator - Happy Valley Immediate Care in Happy Valley, Oregon


Providence is calling a Team Coordinator - Happy Valley Immediate Care (1.0 FTE, Days) to Happy Valley Clinic in Happy Valley, OR.

Shift: Monday- Friday 8 Hours

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Team Coordinator - Happy Valley Immediate Care who will be a key liaison between patients and their Patient Centered Medical Home Team, including providers, clinic staff, and other health care professionals. Their primary function is to provide leadership for a seamless experience of care for patients calling their health care team, providing answers to patients' questions, or connecting the patient with another team member, tracking clinic quality measures and facilitating outreach to patients regarding services that are due. The Team Coordinator must understand complex health systems, and help patients navigate the system to meet their healthcare needs.

In this position you will have the following responsibilities:

  • Manage daily needs of care team to include: staff schedules, provider Epic schedule optimization (daily access and capacity), and collaboration with CCC to ensure ancillary assignments are completed and patient care needs are met

  • Patient advocate who work closely with all team caregivers to include Clinical Care Coordinator, Providers, Team MA's, Case Managers, Behaviorists, Pharmacist and others to coordinate care for patients

  • Provide training on new team workflows and updated regulations

  • Serve as primary mentor and coach for other caregivers who are answering phones and assisting patients with complex needs

  • Facilitate "one-touch" resolution of phone calls, answering the patients' questions and/or connecting them with a team member for resolution

  • Identify medically urgent or emergent situations and responds appropriately

  • Champion Clinic Quality Improvement projects using established QI principles

  • Additional duties for the rooming position only: With additional training:

  • Greet incoming patients, obtain initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with predefined metrics

  • Document pertinent patient care information

  • Prepare rooms for new patients

  • Stock room supplies and carts

  • Utilize and maintains supplies to minimize waste

Required qualifications for this position includes:

  • Two (2) years of experience working as a Patient Relations Rep in PMG

  • Experience with electronic medical records

  • Strong verbal communication and listening skills

  • Effective leadership skills

  • Effective interpersonal skills

  • Proficiency in Microsoft Windows and other office applications

Preferred qualifications for this position includes:

  • One (1) year of working with a diverse population

  • Knowledge of Lean principles

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: 114300
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Schedule: Full time
Shift: Day
Career Track: Admin Support
Department: 5011 PMG N IC HAPPY VALLEY
Address: OR Happy Valley 16180 SE Sunnyside Rd

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.