Providence Health & Services Patient Dining Specialist in Milwaukie, Oregon


Providence is calling a Patient Dining Specialist (0.6 FTE, Rotating/Variable) to Providence Milwaukie Hospital in Milwaukie, OR.

In this position, you will:

  • Provide a high level of customer service for patients, family members, volunteers, physicians and staff.

  • Adhere to The Service Excellence Standards of Behavior Guidelines at all times.

  • Possess a comprehensive knowledge of, and be compliant with, specified regulatory requirements, and food safety and sanitation regulations for food service in a healthcare environment.

  • Follow proper sanitation procedures and practices to assure the cleanliness and sanitation of ware-washing, service-ware, equipment in the work area.

  • Adhere to County/State health department, hospital, and department standards, policies and procedures at all times.

Unit Host or Ambassador role:

  • Be responsible for meeting all patient menu processing, meal and nourishment needs, and non-medical and non-positioning patient care requests.

  • Take patients' orders, menu choices for their meals or snacks.

  • Accurately input menu selections, assuring patient choices are consistent with their diet orders.

  • Possess knowledge of specialized therapeutic diets, patient identification and national patient safety requirements, Joint Commission regulations, hospital processes, policies, procedures, and medical terminology.

  • Anticipate patient needs. Uses active listening, problem solves provides understanding around patient concerns, circumstances, and expectations.

  • Act as a nursing unit resource person for the Food and Nutrition Services Department.

  • Assure cleanliness and sanitation of equipment and work area through proper sanitation procedures and practice.

Patient Dining Coordinator:

  • Coordinate the provision of attractive nutritious meals to patients by timely and accurate assembly of food trays and the timely delivery of meal carts to designated nursing units in a courteous, friendly manner.

  • Assure patient dining services runs smoothly to provide a positive food experience for our patients.

  • Meet and routinely visit with patients and families to address concerns and assure patient satisfaction is achieved.

  • Assure all areas are well stocked, clean, and orderly.

  • Coordinate the daily operation of the Food and Nutrition Services department to assure quality service, product, and operation standards are achieved.

  • Coordinate daily operations, which includes Provtime review, directing, scheduling, coaching and training employees.

  • Participate in the hiring and performance management of employees.

  • Participate in development and implementation of menu items, workflow, job description, job outlines, practices and procedures.

  • Be responsible for data entry, quality control/monitoring and preparation of daily operational reports.

  • Refer decisions such as capital equipment, service level changes, and vendor changes to supervisor/manager.

Retail Dining, Barista and Catering:

  • Coordinate the provision of courteous, friendly food service to hospital employees, visitors and physicians by setting up, stocking, replenishing and cleaning service areas.

  • Coordinate daily operation of retail food service outlets to assure quality service, product, and operation standards are achieved.

  • Perform duties that include scheduling employees, coaching and training, ordering food and supplies, cash handling, Provtime review, and operational reports.

  • Participate in the hiring and performance management of employees.

  • Participate in development and implementation of menu items and practices and procedures related to the operation of the retail food service outlets.

  • Assure quality service and product is provided and operation standards are achieved.

  • Assure that all retail areas are well stocked, clean, orderly and ready for customers.

  • Assist as needed in taking orders, assembly and service of customer's orders, operates cash register, busses tables, prepares food, operates dish machine, takes phone orders, and provides espresso coffee service.

  • Provide catering services including production, services, set up and clean up, cash reconciliation, place orders with vendors.

  • Refer decisions such as capital equipment, service level changes, and vendor changes to supervisor/manager.


Required qualifications for this position include:

  • High school diploma or equivalent

  • Oregon Food Handlers Certificate or ServSafe Certification prior to employment

  • 1-2 years of experience in customer service, computer skills, patient interaction, healthcare food service and food service experience

  • Healthcare food service using therapeutic diets

  • Ability to read, speak and understand English in order read and interpret menus, orders, interact and communicates with patients and customers. This includes communication of instructions or directions.

Preferred qualifications for this position include:

  • Registered Dietetic Technician

  • Experience in high volume call center

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Variable

Job Category: Food Service Attendant

Location: Oregon-Milwaukie

Req ID: 207637