Job Information

Providence Director Quality Oregon East Service Area in Oregon City, Oregon



The Director Quality RN (aka Service Area Director Quality RN) reporting to the Central Division Director Quality, leads the activities in the Service Area for Providence Central Division supporting operational excellence, continuous quality improvement, and defined strategies for safe and reliable patient care consistent with our mission and core values. Under the direction of the Division Director Quality, the Service Area Director manages the portfolio of strategic key initiatives and provides leadership to the team that maintains a foundation of support toward Core Leaders and Caregivers across Central Division acute care and ambulatory care. The Service Director is a trusted colleague to peer leaders in The Providence Medical Group (PMG) and Home and Community Care (HCC), the Clinical Institutes, and others. The Service Area Quality Director is critical to lead the team and support the activities within the Service Area in service to the organizational vision of health for a better world and the promise of "know me, care for me, and ease my way".


  • On behalf of the Division Executives and Directors, serves as a member of the management team for Quality in the Central Division and in their respective Service Area.

  • Leads the quality teams to implement, manage, and optimize the activities supporting key strategic initiatives and quality improvement objectives for purposes of improvement in the delivery of care to patients by and the experience of caregivers.

  • Maintains expertise of current knowledge and emerging trends providing the framework for best practice and a learning environment to successfully achieve goals, seek problem resolution with appropriate resource management.

  • Ensures compliance with standards, rules, and laws from external agencies, such as The Joint Commission, Center for Medicare, and Medicaid Services, Office of Inspector General, and the state Health and Patient Safety organizations.

  • Partners with the accreditation and regulatory leader/s to align efforts and drive activities and surveillance associated with maintaining continual compliance with standards within their Service Area.

  • Assists in the development, implementation, and outcomes monitoring of the Quality Assurance and Performance Improvement Plan (QAPI) for their service area.

  • Plans, directs, and supervises the caregivers and the portfolio of the quality program and performance improvement activities.

  • Demonstrates understanding and utilizes tones, tools, and behaviors that promote patient safety in highly reliable organizations.

  • Collaborates with Division executive teams and peer core leaders to develop and implement methods for continuous quality improvement and an “Improve Daily” mindset, using best practices principles (e.g., PDSA, LEAN, Six Sigma, etc.) to identify problems, analyze variations and improve complex processes and systems to enhance the quality of patient care and the patient's perception of quality.

  • Collaborates with ministry and service area core leaders and executives; integrates providers into quality program planning, monitoring, and improvement tactics.

  • Uses internal and external data, as well as high reliability tools to identify trends; adjusts focus and management to align efforts with those identified trends.

  • Effectively promotes sharing and scales learnings and best practices between service areas within the division.

  • Manages and mentors assigned quality management caregivers within the service area; directs, supervises, and plans activities, fosters, and optimizes professional growth and development for each caregiver within the team(s).

  • Supports participation in activities related to improving the caregiver experience; uses outcomes to drive improvement, including tracking trends and follow-up performance improvement action plans.

  • Performs all other work-related duties as required.

  • Demonstrates effective oral and written communication skills interpersonally and among groups.

  • Possesses a strong ability to maintain positive professional demeanor.

  • Demonstrates expertise to serve as a trusted resource and consultant in healthcare-related best practices, standards, rules, and laws, which affect patient care delivery.

  • Demonstrates team-oriented leadership and collaboration in the planning and problem-solving of complex issues.

  • Demonstrates a positive work ethic and commitment to service excellence in patient and caregiver experiences.


  • RN preferred but may not be required with appropriate experience or other license.

  • Master's Degree in Nursing, Public Health, Business, Business or Healthcare Administration, or enrolled in a master's level program (preferred)

  • 10 or more years of experience in a clinical setting, with minimum 3 years in an acute care setting

  • 7 years of experience in progressive leadership and management roles

  • Knowledge of medical staff organizations, quality management, risk management required.

  • Excellent verbal and written skills required, negotiation and mediation skills are essential.

  • Demonstrated skills in presentations to large audiences.

  • Demonstrated ability to implement and make operational ideas, and programs.

  • Planning and budgeting skills are required.

  • Leads and motivates both reporting and non-reporting employees to accomplish organizational goals.

Develops and fosters strong working relationships with administrator, hospital directors and medical staff.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 234453
Company: Providence Jobs
Job Category: Clinical Quality
Job Function: Quality/Process Improvements
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 5016 RS ADMIN CMO ADMIN
Address: OR Milwaukie 10150 SE 32nd Ave
Work Location: Providence Milwaukie Hospital-Milwaukie
Pay Range: $58.55 - $96.13
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.