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Providence Health & Services Clinic Supervisor - Immediate Care Gateway in Portland, Oregon


Providence is calling a Clinic Supervisor - Immediate Care Gateway in Portland, OR.

Shift is 40 hours per week Varing. It is responcible for Daily sick call and Occasional weekend call

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Clinic Supervisor - Immediate Care Gateway that will oversee and develop clinical and non-clinical staff: Works in close collaboration with the Nursing Quality Supervisor to ensure development and competency of clinical staff. Mentors and develops all staff members. Supports Patient Centered Medical Home teams, removing barriers and promoting excellent patient care. Performs all duties in a manner that promotes team concept and reflects the Providence Health & Services mission and philosophy.

In this position you will have the following responsibilities:

  • Oversee all aspects of daily non-clinical operations in the clinic (i.e., appointments, patient flow, medical records, and registration/reception) and workflows supporting clinical staff not involving clinical decision making

  • Assign duties to clinical and non-clinical staff

  • Develop and implement the daily work schedule

  • Coordinate back-up staffing, as needed

  • Participate in all components of staff hiring (interview, selection, hiring, on-boarding, orientation, training and supervision) i.e., Patient Relations Representatives, Medical Assistants, and Clinical Care Coordinators, performance evaluation, competency testing (with Nursing Quality Supervisor), staff development and motivation, promoting employee recognition

  • Coach employees on performance. Initiates disciplinary processes as required by policy, documenting and delivering corrective action when necessary

  • Final corrective action and disciplinary process could include termination

  • All disciplinary process must be conducted along with Clinic Manager involvement


Required qualifications for this position includes:

  • Bachelor's Degree - OR - a combination of education and applicable work experience

  • Two (2) years experience in a progressive role in a clinic setting

  • Strong verbal communication and listening skills

  • FOR DEPT: 560-78760 ONLY Medical Assistant certified upon hire

  • (Remove if the requisition' dept is NOT what is indicated above)

Preferred qualification for this position includes:

  • Health care management college level coursework

  • Experience with Electronic Medical Records, Windows and Excel-based software

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Oregon-Portland

Req ID: 322817