Providence Health & Services Director - Care Management in Portland, Oregon


Providence is calling a Director of Care Management for Providence Medical Group (PMG) to our Oregon region.

Providence is seeking an experienced, collaborative leader to further advance our PMG care management services as a key component of our Patient Centered Primary Care Home services. Effective Care Management is critical to Providence meeting our commitment to advance Population Health and to "Creating Healthier Communities, Together."

Your expertise is needed to coordinate with colleagues within PMG and across our integrated system of hospitals, home health, hospice and other community services, and with Providence Health Plan to continually innovate and enhance our approach to patient driven care.

In this position, you will:

  • Be responsible for strategic leadership and management of initiatives to improve population outcomes related to clinical quality and total cost of care.

  • Be responsible for developing data-driven strategic, operational and implementation plans – in collaboration with other Providence Medical Group (PMG) departments – for multiple PMG initiatives to achieve population health objectives in service to our core organizational strategy of "creating healthier communities, together."

  • Have oversight and management accountability for care-coordination functions including embedded complex case management, centralized care-coordination support programs, and specific disease management activities as warranted.

  • Contribute to education and leadership to enhance provider engagement and understanding of the total cost of care of their patient population.

  • Work closely with clinical and operational leadership and the departments relating to informatics, finance, pharmacy, education, training and outcomes evaluation to achieve breakthrough population health performance.

  • Work closely with various health plan leaders where PMG has risk-based contracts to ensure efficient use of resources and to deliver on defined cost of care goals.

  • Support Patient Centered Medical Home model development and ongoing evolution and implementation.


Required qualifications for this position include:

  • Educational preparation in social work and/or nursing

  • Graduation from an accredited Bachelor of Science in Nursing (BSN) school of nursing -and- master’s degree in nursing or related field -and- current state of Oregon unencumbered Registered Nurse (RN) licensure -OR-

  • Master’s degree in social work from a Council of Social Work Education (CSWE) Accredited School of Social Work or from a school in candidacy status by CSWE -OR-

  • Licensed Clinical Social Worker (LCSW) with the state of Oregon

  • Demonstrated experience and success in implementing and managing organizational processes involving case and disease management, medical management, physician engagement and education, and financial review of total cost of care

  • 7 years of progressive responsibility in leadership within a health care organization RN registered nurse director leadership care management case management social worker MSN BSN LCSW

Preferred qualifications for this position include:

  • Experience in leveraging information technology for clinical and operational improvement

  • Current recognition by a national professional organization in utilization management, case management or quality improvement

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Quality & Patient Safety

Location: Oregon-Portland

Req ID: 181247