Providence Health & Services Epic Business Analyst in Portland, Oregon


Providence is calling an Epic Business Analyst to Providence Health & Services in Portland, OR.

We are seeking a Business Analyst to be responsible for embedded Application support and/or Business Analysis for solutions in use by ORC Customers . The Analyst shall provide general troubleshooting and system support, implementation planning, testing, communication, and training for assigned IT solutions in ORC. The Business Analyst provides continuous support and analysis for various simple to moderately complex ORC issues. Performs all duties in a manner which promotes team concept and reflects Providence Mission, Core Values, and Standards of Behavior.

In this position you will have the following responsibilities:

  • Investigates, resolves, and performs follow up tasks on system and related problems. Able to independently resolve such problems on all Primary and Secondary applications as well as being able to assist in troubleshooting for other applications over which the Analyst does not have official responsibility. An example would be assisting in resolving a problem on an ORC system not assigned to the analyst or on a system for another ORC Team (for instance an HIM, PBO, or Access Services application).

  • Be instrumental in helping the organization accept and stabilize the Epic (or other) solution from an operational perspective, immediately upon the go live at each PH&S facility.

  • Be responsible to understand and refine the prescribed work flows, policies and procedures, as well as become familiar with the functional workings of the Epic (or other assigned) software.

  • Able to act in a lead role representing ORC as it applies to end user specifications for new application features, customizations or other programming/design considerations. Is able to anticipate ORC need and articulate this to appropriate technical resources at OneIS or the application Vendor.

  • Coordinates, in a lead role, between ORC users, OneIS, and appropriate Vendors to satisfy system requirements for all applications for which Analyst is assigned as Primary or Secondary. Can also assist in coordinating resources for applications over which the Analyst does not have official responsibility. An example would be assisting in coordinating resources for an ORC system not assigned to the analyst or on a system for another ORC Team (for instance an HIM, PBO, or Access Services application).

  • Documents, tests, and tracks trouble calls and work orders performed by Vendors or OneIS for all applications for which Analyst is assigned as Primary or Secondary. Can also assist in such activities for applications over which the Analyst does not have official responsibility (other ORC apps).


Required qualifications for this position include:

  • Bachelor’s degree OR equivalent combination of education and experience.

  • 2 years Application Support or Business Analysis experience, with demonstrated problem solving skills.

  • 5 years Industry Related Experience with 3 years being in Health Care Rev Cycle or other applicable Business experience.

  • Industry related means health care, business office, Information Services, or within the Revenue Cycle departments.

  • Demonstrates competency by placing a high priority on service to everyone encountered.

  • Anticipates and takes personal responsibility for customer satisfaction and service excellence.

  • Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.

  • Listens with sensitivity and openness.

  • Actively seeks constructive feedback and remains open and receptive to it.

  • Anticipates the information needs of others.

  • Communicates effectively in all interactions.

  • Demonstrates competency by maintaining positive, constructive interpersonal relationships, and by understanding and practicing the principles of effective teamwork.

  • Works effectively with team members across functional and geographic regions.

  • Takes responsibility to support team members in meeting project milestones and objectives.

  • Demonstrates appreciation of team strength in meeting customers’ needs and displays personal behavior that has a positive impact for the team.

  • Protects confidential/private information related to patients/guarantors, members, employees, and others.

  • Performs challenging tasks efficiently and effectively.

  • Anticipates problems and takes corrective action prior to completing the task.

  • Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance.

  • Shows strong attention to detail and excellent analytical skills.

  • Exhibits quality focus and active involvement in improvement of work processes.

  • Employs learned methods for achieving improved outcomes.

  • Exhibits achievement and learning orientation to work and organizational life by maintaining a broad outlook, demonstrating personal responsibility for keeping up with current information, expanding knowledge and skill, and ensuring contribution to organizational success.

  • Displays ability to work in an ever-changing environment and participate constructively in change processes.

  • Completes annual mandatory education review and competency program.

  • Demonstrates performance by adhering to established policies and procedure and exhibiting the defined characteristics associated with attendance and punctuality.

  • Demonstrates competency by knowing and applying the principles of an inclusive work environment.

  • Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in Environment of Care, Infection Control, and Exposure Control manuals and department safety policies/procedures.

  • Consistently uses personal protective equipment as required and takes appropriate precautions whenever there is potential for contact with blood, body fluids, chemicals and/or other hazardous materials.

  • Maintains knowledge of work-appropriate aspects of environment of care programs complies with policies and reports unsafe conditions.

  • Successfully completes Environment of Care HealthStream modules in the required timeframes and participates in fire drills and emergency exercises.

  • If required, label, transport and store hazardous waste as described in annual training.

  • Strong Analytical and problem solving skills.

  • Ability to manage multiple projects, tasks, and priorities simultaneously

  • Abilty to set priorities and work direction independently

  • Skills with advanced decision making

  • Skills in organization and communication (oral and written)

  • Ability to interact favorably with people and work effectively as a team leader and team member.

  • Ability to acquire knowledge through research or self-training where needed for effective implementation.

  • Ability to identify key business processes to validate for optimum end-user experience.

  • Demonstrated ability to apply business analysis tools and plan and manage actions in response to changing business needs.

  • Ability to provide subject matter expertise in relationship to applications supported.

  • Demonstrated ability to define, develop, and analyze performance measures and metrics.

  • Ability to perform gap analysis between current and desired state.

  • Creative and strategic thinker who knows how to balance great ideas with the reality of daily operations.

  • Extremely capable at managing multiple project issue/tasks, while handling urgent needs as they arise.

  • Demonstrated ability to study, understand, and adapt to constantly changing environment.

  • Ability to accurately prioritize short-term and long-term responsibilities in response to shifting demands.

Epic experience is strongly desired

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Oregon-Portland

Req ID: 170925