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Providence Financial Coordinator - Heart Transplant in Portland, Oregon


Providence is calling a Financial Coordinator - Transplant (1.0 FTE, Days) to Heart Organ Acquisition at Mother Joseph Plaza Portland in Portand, OR

We are seeking Financial Coordinator - Transplant who will play an integral role in assisting patients with the critical function of financial planning for their transplant surgery, VAD implant, and future medical needs as well as assuring transplant department billing compliance. The primary responsibility of the Transplant Financial Coordinator is to assess patient's insurance coverage and financial situation for transplantation and immunosuppressant drug coverage. The Transplant Financial Coordinator is also a key member of the transplant program and must provide up to date and accurate input on patient financial clearance for transplantation and VAD implants. Performs all other duties as assigned.

In this position you will have the following responsibilities :

  • Review referred and wait listed patient insurance to determine coverage and eligibility prior to scheduling.

  • Obtain full medical and dental benefit information, including travel and lodging for transplant. Obtain insurance authorizations for VAD, pre, peri, and post-transplant patients. Complete patient interview to assess full financial status and needs.

  • Counsel patients undergoing evaluation as to the financial impact of transplant and VAD therapy, review their financial statement, and immunosuppressant drug charges and provide patients with paperwork describing their out-of-pocket expenses pre, peri, and post-transplant and VAD.

  • Coordinate with the Transplant Social Worker for assistance in obtaining grants, special assistance funds, as well as providing information to the social worker on potential compliance or other pertinent issues.

  • Prepare for and participate in Patient Selection Committee meetings in terms of financial clearance of potential transplant candidate and VAD patients.

  • Assist in resolving financial problems for transplant program patients, which includes both verbal and written correspondence with insurance companies, hospitals, physician billing services, patients, and other groups.

  • Enter all necessary data and documentation into the electronic medical record.

  • Remain abreast of all Federal and State regulations regarding organ transplant reimbursement issues.

  • Assist customers in contacting third party providers or insurance companies to resolve issues as appropriate. Provide follow-up on internal and external customer calls in a timely manner to ensure comprehensive and complete service in meeting patients’ needs.

  • Maintain knowledge of state and federal Medicaid/Medicare assistance programs/requirements, Oregon Health Plan, Oregon Medical Insurance Pool, evaluating patient’s financial and medical records to determine eligibility for programs

  • Collect and maintain time-study data for purposes of reporting pre- and post-transplant time.

  • Prepare invoices with the appropriate account and sub-account and enters them into WebNow for processing


Required qualifications for this position includes:

  • Associate's Degree or three years of experience in a related field

  • TFCA certification within 2 years of hire date.

  • Certification as a Community Partner with OHP within 6 months of hire date.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 285530