Providence Health & Services Financial Counselor in Portland, Oregon
Providence St. Joseph Health is calling a Financial Counselor to our location in Portland, OR.
This is going to be swing shift type role: 2:30PM to 11PM, Thursday through Monday
Assignment: Emergency Department
We are seeking a Financial Counselor to be the ministry resource for knowledge on all insurance benefit types, payment plans, liability estimation, government programs, and financial assistance options. This individual maintains a thorough knowledge of all programs and shares information with and acts as a resource for Patient Access Specialists and vendors (if applicable), Case Management, Ministry Financial Leadership, and RCS Leadership. The Financial Counselor completes all initial patient screenings and counsels patients on available programs.
The Financial Counselor initiates, submits, and follows up on all applications for any program and pursues timely and accurate resolution of pending cases prior to discharge. This individual completes end to end account management. In addition, this individual works closely and regularly with clinical care team to follow up on in-house patients whose financial situation is unclear or has changed since the time of admission. The Financial Counselor serves patients in a professional, friendly, and respectful manner to promote sacred encounters.
In this position you will:
Maintain a current knowledge of all government and community financial assistance programs, including eligibility and application process.
Interview patients and/or representative by telephone or bedside to secure all demographic and financial data necessary to evaluate patient’s eligibility for medical assistance, financial assistance programs and other payment options include past balances or bad debt.
Work with patients to complete any necessary paperwork or documentation for application or acceptance to any of the following programs: COBRA, Workers’ Compensation, and state and local medical assistance programs.
Evaluate needs and educate patients regarding potential financial assistance eligibility and the process for application; assist patients with the completion of the financial assistance application process.
Perform other complex financial counseling functions (e.g., extended payment arrangements).
Submit complete applications and supporting documentation to the appropriate agencies.
Analyze and escalate potential patient financial counseling issues.
Facilitate the collection of documentation, track the status and work with patients who have applied for financial assistance or government programs and have not submitted completed forms prior to discharge.
Meet regularly with Case Management to review status of in-house patients and take action to ensure that patients with less than full financial coverage receive financial counseling.
Collaborate with Nursing Units and clinical care team to determine patient’s medical and mental condition prior to visiting patient in room.
Document all communication with patient, payor and/or clinical care team in the system of record.
Answer any question posed by a patient related to a billing or financial issue.
Schedule appointments and facilitate meetings with patients and/or representative to collect missing information and obtain signatures.
Develop strong working relationships with representatives from government agencies, including state aid workers and other eligibility representatives (i.e. HASC), and RCS Eligibility Unit to ensure speedy resolution of cases pending approval and provide any needed documentation to the agency representatives.
Address sensitive financial situations with patients, who are experiencing significant health challenges and stress.
Serve as a subject matter expert for any and all financial counseling functions in the ministry.
Required qualifications for this position include:
2 years hospital experience specific to patient registration, financial clearance, financial counseling, or self pay collections
Experience in medical management computer applications
Preferred qualifications for this position include:
5 years Registration experience
Familiarity with basic financial clearance functions
About the department you will serve.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 307629