Providence Health & Services Manager, ITM Content Design and Delivery in Portland, Oregon


Providence is calling a Manager, ITM Content Design and Delivery to Providence Health & Services in Portland, OR or Renton WA.

We are seeking a Manager, ITM Content Design and Delivery to inspire and lead a staff of designers, developers and facilitators to support the ongoing delivery of multi-modal learning experiences across the system.

In this position you will:

  • Collaborate with the ITM directors and COE’s on needs and resource availability.

  • Implement Standard Operating procedures and methodologies for the design, development and delivery team.

  • Partner and negotiate with vendors to support the delivery needs of the ITM organization.

  • Mentor and coach team members to drive for operational and delivery excellence.

  • Analyze and audit all aspects of performance and make adjustments for continuous process improvement.

  • Align development and delivery to support strategic learner experience vision.

  • Continue to drive new innovative development and delivery methodologies.

  • Working cross functionally with Senior Technical Consultant to investigate and implement development technologies.


Required qualifications for this position include:

  • Bachelor’s Degree in communication, adult education, training and development, or similar field or an equivalent combination of education and experience.

  • 3 years of managing creative teams.

  • 5 years’ experience of classroom and virtual facilitation.

  • 5 years of Instructional Design experience, well versed in different development methodologies.

  • 3 years of experience consulting with managers to diagnose organizational needs and deliver programs to meet those needs.

  • 3 years’ experience of designing and implementing learning standards, technologies and development methodologies.

  • 3 years’ experience of resource planning and forecasting to support a shared services model.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Human Resources

Location: Oregon-Portland

Other Location(s): Washington-Renton

Req ID: 176295