Providence Health & Services Nurse Manager Clinical Operations - Surgical Services in Portland, Oregon
Providence is calling a RN Manager Clinical Operations - Surgical Services (1.0 FTE, Days) to Providence Saint Vincent Medical Center in Portland, OR.
We are seeking a RN Manager Clinical Operations that will embrace a spirit of continual improvement and possess a relentless drive towards excellence. They are accountable for the 24/7 operations of their defined unit(s). The Nurse Manager is accountable for the quality of care delivered and outcomes of areas under their leadership. The Nurse Manager establishes an environment where healing and wellness are optimized and the core values of the organization are realized for both our patients and caregivers. The Nurse Manager leads effective care delivery through strong caregiver engagement, wise use of resources, and compassionately holding others accountable for their behaviors and actions. The Nurse Manager assembles and develops effective teams of caregivers and leads these teams in a complex and changing environment. The Nurse Manager establishes and sustains collaborative inter-professional relationships in service to Providence Health & Services (PH&S) strategic plans.
Nurse Managers are accountable for unit adherence to all applicable laws, regulations, policies, contracts, procedures, and standards of performance. The Nurse Manager develops and mentors their direct reports and plans for succession. Nurse Managers are informed by the highest level of evidence available when developing standards and modifying care delivery systems. They actively support PH&S system, region, and local strategic priorities and programs.
In this position you will have the following responsibilities:
QUALITY & SAFETY FOR PATIENTS & CAREGIVERS:
Ensure that the unit meets or exceeds standards of performance in quality measures.
Ensure that the unit meets or exceeds standards for continual regulatory readiness.
Actively direct and engage in quality improvement activities.
Escalate issues of safety and quality proactively; especially regarding high risk situations.
Comply with policies for reporting and addressing quality care concerns (i.e. Unusual Occurrence Reports (UORs), serious safety events and sentinel event reporting).
Proactively scan the environment to ensure safe practice is upheld:
◦ Identify potential safety issues and implements proactive plans to prevent occurrences.
◦ Hold caregivers accountable for following safe practice.
Foster a healthy work environment through an approachable and visible presence.
Engage with direct reports on a personal level and shows concern for them as human beings.
Effectively communicate and manage change, including leading caregivers through complex work structures and workflows.
Encourage caregivers' active participation in unit based councils and other shared decision making teams.
Seek and provide timely feedback.
Respond to caregiver needs.
Keep teams informed.
Create an environment of trust and cooperation.
Effectively advocate for the resources necessary for unit operations and patient care.
Create and implement efficient staffing plans.
Minimize the use of high-cost resources (overtime, premium pay, agency, etc.).
Use data to proactively plan for unit staffing coverage.
Effectively and strategically plan for volume changes and makes appropriate adjustments.
Respond to variance in designated timeframes.
Keep leaders apprised of budgetary challenges.
Actively participate in the planning, implementation, and monitoring of budgets.
PATIENT CARE EXPERIENCE: The Nurse Manager is accountable to achieve patient experience outcomes for their area of responsibility:
Motivate team to achieve standards and benchmark performance for patient care experience.
Demonstrate and role models compassionate, relationship-based care.
Actively support system strategies to achieve patient experience outcomes; shares evidence-based best practices with others in a spirit of collaboration.
Address patient experience concerns in a timely manner.
Demonstrate skill in compassionate conflict resolution.
LEADERSHIP DEVELOPMENT AND SUCCESSION PLANNING & CLINICAL/PROFESSIONAL DEVELOPMENT: The Nurse Manager is accountable to actively develop the caregivers they lead:
Offer constructive feedback and encouragement; actively takes the initiative to coach and develop caregivers.
Work in partnership with education and caregivers to develop ongoing competency validation programs.
Ensure their team meets education and competency requirements.
Provide a strong visible leadership presence.
Actively manage and document the performance of caregivers.
Required qualifications for this position include:
Bachelor's Degree in Nursing
Five (5) years of experience in nursing and with experience in progressive leadership roles
Current Oregon RN license
Current BLS required at time of hire
American Heart Association Basic Life Support (AHA-BLS) for Health Care Provider required within 6 months of hire
Preferred qualifications for this position include:
Master's Degree - OR- related field
Formal coursework in management, finance, and other administrative subjects
National Certification from recognized professional organization in relevant field of clinical expertise
Two or more years of RN Operating Room experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 251847