Providence Health & Services Nurse Quality Manager - Retail Services in Portland, Oregon


Providence is calling a Nurse Quality Manager - Retail Services to Providence Office Park in Portland, OR. This role will have direct oversight of all clinical quality items for all 14 of our Express Care Clinics and will support in successfully launching three additional clinics in 2018.

In this position, you will:

  • Be an integral member of the clinic leadership team in bringing the professional nursing perspective and expertise to the group and upholding the standards of clinical practice.

  • Be responsible for the oversight and supervision of clinical staff performance, coaching, mentoring, developing, and implementing clinical best practices.

  • Be responsible for the oversight and supervision of clinical quality, ensuring state and federal compliance and clinical support patient care services are provided in an efficient and safe manner that is consistent with clinical best practices.


Required qualifications for this position include:

  • Bachelor of Science in Nursing (BSN) -or- an associate's nursing degree

  • Additional four years recent RN experienced may be accepted in lieu of the BSN degree

  • Current, unencumbered license to practice as a Registered Nurse (RN) in Oregon

  • Current Basic Life Support (BLS)

  • 3 years of RN experience managing complex patients -OR-

  • Successful completion of RN Ambulatory Residency program

Preferred qualifications for this position include:

  • 3 years of experience providing patient education

  • 3 years of demonstrated experience with staff supervision, clinical staff education, competency development and evaluation, staff training and performance evaluation

  • Experience working in an ambulatory setting

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinic/Ambulatory Care Nursing

Location: Oregon-Portland

Req ID: 185658