Job Information

Providence Operations Business Analyst in Portland, Oregon


Providence is calling a HME Service Delivery and Operations Business Analyst - Durable Medical Equipment Administration (1.0 FTE, Days) to Providence Home Services Oregon in Portland, OR.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a HME Service Delivery and Operations Business Analyst - Durable Medical Equipment Administration who will use data analytics to provide data-informed recommendations to Home Medical Equipment (HME) leadership to optimize HME service delivery, inform strategy development, enhance caregiver productivity and improve the patient experience. Identifies, assesses, monitors and measures trends, standardization/automation opportunities, cost savings opportunities, operational and financial trends, etc. Uses data from many different sources and transforms disparate data into actionable information.

This position will require greater analytical and communication abilities due to the more complicated nature of assignments. This position will also be expected to demonstrate strong leadership and interpersonal skills via participation in work group.

In this position you will have the following responsibilities:

  • Performs analysis of financial and operational activity to support all aspects of the delivery of HME services.

  • Responsible for various routine reports and analysis as well as other special projects.

  • Creates analyses designed to enhance the timely sharing of meaningful performance information to the decision-makers. Goals: improved financial and/or operational performance such as improved productivity, workflow optimization, and improved patient care/satisfaction.

  • Ensures the accuracy of data represented in reports through various means of validation and meta data management reviews.

  • Process Improvement and Interaction with Operational areas within HME:

  • Continually suggests areas for reorganizing workflow to achieve economies of scale and efficiencies.

  • Cross Departmental: Interacts with all HME departments including Access, Logistics, Nutrition, Denial Management, Provider Network so appropriate information is shared and information can be provided to monitor performance and enhance results.

  • Anticipates and achieves problem solving for possible adverse circumstances or events.

  • Works to integrate categories of reporting including financial, quality, and operational metrics to create a comprehensive ministry overview.

  • Shares financial/operational information as appropriate to all operating departments on a regular and open basis.

  • Formulates recommendations for management in use in setting and realizing ministry and system objectives:

  • Designs and develops reports by extracting data from a variety of systems.

  • Analyzes data, presents to management and others in a clear, concise, and use able format which includes benchmarking, quality data, and examples.

  • Proactively identifies and implements enhancements and improvements to our use of technology solutions in a way that demonstrates documented operational improvement.

  • Data Analysis and Planning:

  • Facilitates the improvement of financial, service and quality metrics, and business strategic objectives by collaborating with core leaders and caregivers to identify, assess, monitor and measure trends, business opportunities, cost savings opportunities, operational and financial trends, etc.

  • Uses data from many different sources and transforms disparate data into actionable information.

  • Responsible for independently analyzing data and data trends, and making connections between different data sets and data points with an eye toward the larger strategic context and strategic business objectives.

  • Presents to and partners with HME management to drive improvements.

  • Prepares quality improvement outcomes reports. Presents data in ways that are intuitively understandable (charts, graphs, etc.).

  • Consistently produces reliable, actionable information for decision-makers.


Required qualifications for this position include:

  • Bachelor's Degree or equivalent education/experience

  • 5 years Home Medical Equipment Industry related experience, including at least 3 years in a business/reporting analyst capacity.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Analytics/Business Intelligence

Location: Oregon-Portland

Req ID: 359251