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Providence Health & Services Patient Relations Representative in Portland, Oregon


Providence St. Joseph Health is calling a Patient Relations Representative to our location in Portland, OR.

We are seeking a Patient Relations Representative to be the first point of contact to patients. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service over the phone and the virtual visit platform.

In this position you will have the following responsibilities:

  • Provide excellent customer service and serve as first point of contact to patients.

  • Facilitate communication between patients, providers, clinic staff, internal and external customers to support patient care.

  • Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies.

  • Operate multi-line telephone system; route calls and respond to general inquiries

  • Register patients; update demographic and insurance information

  • Make patient appointments and monitor appointment schedules daily.

  • Identify medically urgent or emergent situations and respond appropriately.

  • Perform clerical and other duties as assigned.


Required qualifications for this position include:

  • High School Diploma or GED.

  • Strong verbal communication and listening skills

  • Demonstrated customer service skills

  • Effective interpersonal skills

  • Quickly troubleshoots and resolves problems

Preferred qualifications for this position include:

  • Some college coursework completed.

  • Basic experience with electronic medical records and/or computerized billing systems.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Variable

Job Category: Administrative (Clinical)

Location: Oregon-Portland

Req ID: 238012