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Providence Health & Services PBX /Switchboard Operator (On Call) in Portland, Oregon


Providence St. Joseph Health is calling a PBX/Switchboard Operator (On Call) to St Vincent Medical Center in Portland, OR.

We are seeking a PBX Operator to operate telecommunications console in placing, receiving and relaying calls. Answer all incoming calls for Physicians Answering Service and follow each physicians procedure.

Perform paging, code announcements and other duties in accordance with approved policies and procedures.

In this position you will have the following responsibilities:

  • Receive and process all external, internal physician's answering service and long distance calls to the facility through a complex multi-line phone system.

  • Prioritize calls as need arises and responds appropriately to STAT, Code and other emergency calls.

  • Operate the public address system which includes paging of physicians, medical personnel and all emergency codes.

  • Activate pages as requested for physicians, medical personnel and emergency services for codes, emergencies and other needs.

  • Prepare daily call schedule and duty assignments for various departments using Excel.

  • Communicate effectively with compassion and sensitivity, anticipating the needs of patients, families, physicians and their office staff, co-workers, supervisors and other hospital departments.

  • Provide superior customer service through telephone or personal contact that consistently meets and exceeds the expectations of patients, visitors, physicians and PSJH staff.


Required qualifications for this position include:

  • Graduation from High school or GED equivalent.

  • Excellent customer service skills.

  • Keyboarding skills 30 wpm.

Preferred qualifications for this position include:

  • Previous hospital or large business switchboard experience.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Non-Clinical)

Location: Oregon-Portland

Req ID: 230524