Providence Provider Onboarding Specialist in Portland, Oregon
Providence is calling a Provider Onboarding Specialist - Finance (1.0 FTE, Days) to Providence Office Park Portland in Portland, OR. Anticipated work schedule will be Monday to Fridays 8 hours per day shift.
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We are seeking a Provider Onboarding Specialist - Finance that will be responsible for collaboration, facilitation, and maintenance of key relationships with internal stakeholders to ensure a successful transition for all new Providence employed providers, those who are transitioning into new roles, and those who are departing. This role is primarily responsible for communicating effectively with providers throughout the onboarding and offboarding process and facilitate people-to-people aspects of provider transitions, including aspects around pre-hire, new employee onboarding, and credentialing-related activity.
In this position you will have the following responsibilities:
Implement Providence-wide standard operating procedures into the regional market for the onboarding and off-boarding of all employed Providence providers in the regional market that you support
Ensure the successful navigation for the providers through the 167-Point Onboarding Process that includes, but is not limited to:
Coordination with HR Service Center (drug screen, background check, etc.).
Coordinate credentialing with delegated payers
Credentialing with non-delegated payers
Government program enrollment
Clinic setup (schedule, office, phone, computer, system access)
Orientation (coding education, Providence orientation, compliance training, etc.)
To accomplish these responsibilities, the incumbent will perform the following tasks, which may include, but are not limited to:
Communicating and coordinating with regional departments when physician has been hired and contract has been signed by physician
Ensuring timely completion of all required documentation for new provider hires
Coordinating with internal stakeholders to establish goals for onboarding programs
Working creatively with other departments to assess appropriate provider onboarding content and delivery
Coordinating and sharing best practices and standards to support other the various onboarding programs
Communicating needed infrastructure and resources to support onboarding & off-boarding programs
Facilitating meetings with clinic leadership team to ensure that onboarding meets the needs of new providers and the local clinic
Maintaining understanding of the overall PMG & Providence Health System organizational structure, which incumbent will convey to new providers during onboarding process
Coordinating with PMG Operations to ensure all preparations have been scheduled and completed for the physician to begin in the clinic (schedule, office space, staff, etc.)
Demonstrating professional means and methods for communication, interaction, and support in working with new PMG & Regional Market employed providers
Ensuring the coordination as needed of professional services to provider and family, including, but not limited to:
Recruiting site visits
City tours and services
Real estate services
Coordinating with Region PMG HR Business Partner to schedule Physician/Employee orientation, New Provider Coding Education and Compliance training, and ensuring that all is completed within two weeks of date of hire
Managing the provider onboarding and acquisition SharePoint site for the regional market, and participates in the regional market bi-weekly onboarding/acquisition coordination conference calls
Coordinating an annual new provider survey to obtain feedback from physicians and advanced practice providers regarding their acclimation and challenges during the onboarding process
Maintaining dashboards for all PH&S Regional Market recruitment activity
Initiating credentialing & privileging packets, obtain all physician information and signatures
Submitting packets to Medical Staff Office for hospital privileging
Coordinating with delegated credentialing committee staff to obtain approval from committee
Coordinating the payor credentialing process for non-delegated payors
Completing online enrollment in all government programs, including, Medicare, Medicaid, and L&I
Ensuring coordination of all regional/system department processes to ensure that physician/provider is completely credentialed/enrolled with all payors prior to the date of hire
Coordinating the provider departure process for PMG providers. Includes timely notification to internal stakeholders when provider and/or Providence give notice of a provider termination
Collaborate with MSO and IT to ensure that provider IT accounts are appropriately maintained through the termination process
Required qualifications for this position includes:
Bachelor's Degree -OR- A combination of education and applicable experience
Valid driver's license
Driving record consistent with GOP Safe Driving Policy 330 Incident Point Matrix at time of hire
Four (4) years of Healthcare experience working with physicians or management in a clinic or hospital setting
Experience to identify and solve problems, make decisions, and implement change
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Req ID: 297368