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Providence Health & Services Registrar (On Call) in Portland, Oregon


Providence St. Joseph Health is calling a Registrar (On Call) to Portland Medical Center in Portland, OR.

We are seeking a Registrar to secure appropriate patient record and account reimbursement by obtaining complex demographic, insurance, and medical information.

Access employees will perform all duties in a manner which promotes a team concept, respects diversity, and reflects the Sisters of Providence mission and philosophy.

In this position you will have the following responsibilities:

  • Interviews patients in a courteous, efficient, and accurate manner to ensure correct and complete information is obtained and documented.

  • Assesses the patient’s ability to complete admission process prior to going to their hospital room or receiving services. Alerts clinical staff if the patient needs immediate attention.

  • Verifies patients demographic information and identifies them in the Providence Health System Master Patient Index or creates a new record in the MPI as appropriate.

  • Obtains required information from payor systems to ensure maximum reimbursement of all accounts. Identifies patients with non-participating plans and resolves issues with appropriate staff and physicians.

  • Verifies and prepares all necessary forms, documents, plates, labels, and wristbands to ensure proper patient identification based on patient type.

  • Maintains current knowledge and competency of all government and third party payors which are complex and ever-changing.

  • Secures patients’ valuables in accordance with PHS procedures, providing appropriate validation documentation, and stores valuables in safe as needed. Returns valuables to patients at discharge and completes valuables log per policy.

  • Attempts collection of copayments on all eligible accounts while ensuring accurate documentation of all activity in the computer system.

  • Develops and maintains knowledge of numerous complex compliance requirements. Ensures that compliance guidelines are followed for all Federal, State and other regulatory agencies, which include, but are not limited to, CMS, JCAHO, EMTALA, COBRA, and HIPAA.

  • Obtains all required data to meet the Providence Health Systems Regional Data Set, ensuring accurate and complete Master Person Index.

  • Ensures access to emergency healthcare is not compromised due to the premature collection of insurance data or copays, in compliance with the EMTALA regulations.

  • Requests or provides Advance Directive information while utilizing standard tracking tools. Disseminates Patient Rights and Responsibilities information at the time of admission to appropriate patients according to age and type of admission.

  • Facilitates the rental of guest housing, including check-in procedure, collection and processing of payments, coordinating housekeeping, maintenance, and security services. (PPMC only)

  • Obtains inpatient and outpatient bed assignments in coordination with nursing units, and coordinates bed placement or transfers.

  • Develops and maintains knowledge of various complex Diagnostic Imaging test orders. Accurately enters orders for ancillary tests utilizing complex Diagnostic Imaging Matrix.


Required qualifications for this position include:

  • High School degree or equivalent

  • At least 1 year of experience in customer service or healthcare registration

  • Experience with Microsoft Applications

Preferred qualifications for this position include:

  • Minimum of two years college education.

  • National Certification of CHAA.

  • Satisfactory completion of college level Medical Terminology or Medical Assistant course.

  • Previous registrar and third party payor experience.

  • Knowledge with State, Federal and other regulatory Compliance

  • Knowledge of healthcare registration functions.

  • Previous healthcare experience, in either a provider or payor site.

  • Knowledge of medical terminology obtained through work experience or college course work, preferred.

  • Demonstrates the ability and skill to anticipate and diffuse potentially challenging situations and individuals, assuring a positive outcome.

  • Previous healthcare experience, in either a provider or payor site.

  • Computer applications related to registration functions

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 230516