Providence Health & Services Release of Information Specialist in Portland, Oregon


Providence is calling a Release of Information Specialist to Providence Health & Services in Portland, OR.

We are seeking a Release of Information Specialist to respond to requests for patient information and confirm authorizations for such requests. He or she may also provide information to attorneys, auditors, disability personnel, insurance companies, physicians, clinicians, patients, business office employees, researchers and worker's compensation workers; following all requirements for State and Federal regulations, HIPAA and Providence Health Systems policies.

In this position you will:

  • Ensure that all requests are completed in accordance with HIM Central ROI's invoicing, billing and collection service level agreement.

  • Field calls for internal requesters of PHI through management of the ROI service center

  • Keep current on regulations, policies and procedures associated with releasing PHI.

  • Research and respond to requests for patient information, both routine and emergent.

  • Confirm authorizations and/or verify requests for release of information.

  • Determine location of requested records and retrieve them, including multiple electronic systems, paper or fiche/film.

  • Print, fax, scan, photocopy, or save to disc appropriate records from records management system, microfiche/microfilm or hard copy.

  • Maintain confidentiality of Protected Health Information.

  • Serve as a resource for other Providence Health System staff in the area of specialty.

  • Route questions to appropriate Health Information Management or ancillary services personnel.


Required qualifications for this position include:

  • High School Diploma or GED equivalent

  • Two (2) plus years’ experience in health information

  • Combination of related college level course work may count towards the two years’ experience.

  • Knowledge of Federal and State laws regarding release of protected health information.

  • Knowledge of PH&S HIPAA compliance policies and procedures.

  • Knowledge of Medical Record Department operating policies and procedures.

  • Keyboarding at 45 wpm.

  • Ability to read, write, and speak English clearly and well.

  • Knowledge of general hospital operations as well as office routines.

  • Knowledge of medical record content essential.

  • Knowledge of the hospital computer system.

Preferred qualifications for this position include:

  • RHIT

  • Experience in a hospital environment

  • Previous Release of Information experience

  • EPIC experience

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Administrative Support (Clinical)

Location: Oregon-Portland

Req ID: 186283