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Providence Health & Services RN Transfer Center Coordinator in Portland, Oregon

Description:

Providence is calling a RN Transfer Center Coordinator - Transfer Center (0.9 FTE, Rotating/Variable) to Providence Office Park Portland in Portland, OR.

We are seeking a RN Transfer Center Coordinator - Transfer Center who will operate in a multi-functional team that supports the evaluation, consultation and transfer of patients for any of the eight Providence Oregon hospitals. The Transfer Center Nurse efficiently facilitates complex requests relating to physician consults, telemedicine requests, and timely patient transfers between facilities.

This position collaborates with the Centralized Bed Control team to secure appropriate placement of patients, expedites emergency operations plans, and gathers complex details to accurately assist the health care team in responding to the patient's clinical care needs.

This position serves as the central point of contact for capacity and is called upon to disseminate information to area hospitals to manage capacity and patient flow within the region. Triage patients to the appropriate level of service throughout all hospitals in the Oregon Region. Work diligently and collaboratively within a multidisciplinary environment to innovate and solve for multifaceted issues regarding patient care. Provide superior customer service and service recovery, utilizing good sound judgment and independent thinking to meet or exceed the expectations of physicians, patients, visitors, and multidisciplinary staff members. Coordinate complex transfers of acutely ill patients to Providence facilities from inside and outside our health system. Partner with Life Flight and Critical Care Transport to ensure a superior transport experience for our patients.Demonstrate leadership and strong communication skills

This role is an exempt role that reports to Regional Nursing.

In this position you will have the following responsibilities:

  • Facilitate all hospital-to-hospital transfers/consults as well as assists the [non-clinical] Patient Placement Coordinators with provider-to-provider and telemedicine consults when call volume may prohibit the RN partner from taking all calls in a timely fashion

  • Coordinate and document communication between referring and receiving physicians, nursing units, and House Supervisors/Throughput Supervisors in a timely manner based upon identified standards

  • Maintain accurate record of all physician consultation and telemedicine requests

  • Utilize appropriate clinical judgment and critical thinking skills toward ensuring proper patient placement

  • Directly responsible for appropriate bed placement of patients according to medical need and census of nursing unit

  • Maintain accurate record of all bed assignments on the campuses of PPMC and PSVMC; arranges transfers within EMTALA regulations between acute care facilities; assists with direct admit patient placements between the campuses of PPMC and PSVMC

  • Continually monitor and assess bed availability to ensure timely placement; determines whom to accept and/or place in conjunction with House/Throughput Supervisors

  • Ensure physician has current privileging prior to facilitating transfer or admission

  • Provide superior customer service and service recovery when customer service standards are not met

  • Demonstrate the ability and skill to anticipate and diffuse potentially challenging situations and individuals, assuring a positive outcome with critical decision making

  • Promote Providence St. Joseph Health as a premier service organization by treating customers with compassion and respect

  • Identify, resolve, and escalate major issues and service failures that impede success

  • Ensure that compliance is met with federal and state regulatory authorities which include, but are not limited to, The Joint Commission, EMTALA, and HIPAA, in addition to Providence St. Joseph Health policies, procedures, and code of conduct in all aspects of role performance

Qualifications:

Required qualifications for this position includes:

  • Bachelor's Degree in Nursing

  • Current OR State RN Licensure

  • Five (5) years in acute care setting

Preferred qualifications for this position includes:

  • Master's Degree

  • Leadership experience and/or ED -OR- Critical Care patient care background

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Case Management

Location: Oregon-Portland

Req ID: 299265

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