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Providence RN Transfer Center Coordinator in Portland, Oregon

Description:

Providence is calling a RN Transfer Center Coordinator (0.0 FTE, Variables) to Providence Oregon Regional Shared Services in Portland, OR.

We are seeking a Registered Nurse (RN) Transfer Center that is responsible for the facilitation and coordination of all requests relating to physician consults, telemedicine requests, and patient transfers between facilities in an efficient, timely, and appropriate manner. Respectfully coordinates provider to provider consults to facilitate appropriate specialist referrals and contacts toward the goal of excellent, timely patient care. Works diligently and collaboratively within a multidisciplinary environment. Provides superior customer service and service recovery, utilizing good judgment and independent thinking that meets or exceeds the expectations of physicians, patients, visitors, and multidisciplinary staff members. Holds responsibility for bed control communications and assignments in an interdisciplinary manner.

In this position you will have the following responsibilities:

  • Facilitate all hospital-to-hospital transfers/consults as well as assists the [non-clinical] Patient Placement Coordinators with provider-to-provider and telemedicine consults when call volume may prohibit the RN partner from taking all calls in a timely fashion

  • Coordinate and document communication between referring and receiving physicians, nursing units, and House Supervisors/Throughput Supervisors in a timely manner based upon identified standard

  • Maintain accurate record of all physician consultation and telemedicine requests

  • Utilize appropriate clinical judgment and critical thinking skills toward ensuring proper patient placement

  • Be directly responsible for appropriate bed placement of patients according to medical need and census of nursing unit

  • Maintain accurate record of all bed assignments on the campuses of PPMC and PSVMC; arranges transfers within EMTALA regulations between acute care facilities; assists with direct admit patient placements between the campuses of PPMC and PSVMC.

  • Continually monitor and assess bed availability to ensure timely placement; determines whom to accept and/or place in conjunction with House/Throughput Supervisors

  • Ensure physician has current privileging prior to facilitating transfer or admission

  • Provide superior customer service and service recovery when customer service standards are not met

  • Demonstrate the ability and skill to anticipate and diffuse potentially challenging situations and individuals, assuring a positive outcome with critical decision making

  • Promote Providence St. Joseph Health as a premier service organization by treating customers with compassion and respect

  • Identify, resolve, and escalate major issues and service failures that impede success

  • Ensure that compliance is met with federal and state regulatory authorities which include, but are not limited to, The Joint Commission, EMTALA, and HIPAA, in addition to Providence St. Joseph Health policies, procedures, and code of conduct in all aspects of role performance

Qualifications:

Required qualifications for this position includes:

  • Bachelor's degree in Nursing

  • Current Oregon State Registered Nurse (RN) Licensure

  • Five (5) years in acute care setting

Preferred qualifications for this position include:

  • Leadership experience and/or ED -OR- Critical Care patient care background

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Case Management

Location: Oregon-Portland

Req ID: 276529

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