Job Information

Providence Sales Service Specialist II in Portland, Oregon


Providence is calling a Sales Service Specialist II - Group Sales with the Providence Health Plan Partners for our location in the Portland/Beaverton/Vancouver area.

The Sales Service Specialist II supports the commercial Account Executives, Account Managers, and other Sales team members as assigned in ongoing service activities by representing Providence Health Plans (PHP) to existing and prospective clients, producers and other departments via email, telephone and in person. The Sales Service Specialist serves as an integral member of the Commercial Sales Department and as such influences policies, processes and procedures relating to Commercial Sales.


Required qualifications:

  • Bachelor's Degree -OR- 3 years’ experience in all aspects of employer sponsored medical plans. Work experience using ability to write clear and concise emails. Excellent written and verbal communication skills, excellent critical thinking and problem solving skills.

  • 3 years experience communicating with customers.

  • 3 years experience with the ability to work in a detail oriented position with demonstrated ability to independently analyze data, situations and problem solve.

  • 3 years experience with proven ability to organize and prioritize in order to meet internal and external required deadlines without prompting.

  • 3 years experience with ability to answer peer questions with clear, concise and correct answers.

  • 3 years experience with ability to adhere to Sales protocols, policies and procedures.

  • 3 years experiene with strong oral, written and interpersonal skills with emphasis on courteous and responsive telephone etiquette.

  • 3 years experience with ability to independently compose basic business correspondence; including but not limited to offering written explanations of Providence Health Plan policies and procedures.

Preferred qualification:

  • 3 years experience being cross-trained in Large and Small Group Renewals or new group set up and quoting.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details — .

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Sales

Location: Oregon-Portland

Other Location(s): Oregon, Washington-Vancouver

Req ID: 367542