Job Information

Providence Senior Correspondence and Modernization Specialist in Portland, Oregon


Senior Correspondence and Modernization Specialist

The Senior Specialist, Correspondence and Modernization role is accountable for the timely and accurate processing of incoming correspondence related items in the Epic and MEDITECH environments for hospital billing, physician billing and back office for post acute services, including patient and insurance correspondence for 50 hospitals and over 4,000 clinics across multiple states (AK, CA, OR, WA/MT, Texas and New Mexico). Create and manage Epic Cash Management deposit records (DPRs) for lockbox deposits, paper EOB match to EFT within SLA guidelines. The department is responsible for expedited correspondence processing and modernization including document identification and sort, scanning as necessary, document classification and distribution. The Correspondence and Modernization Department is responsible for the timely and accurate processing of incoming correspondence for both patients and payers with an emphasis on modernization, transformation and standardization of correspondence related processes.

  • Create and manage Epic Cash Management deposit records (DPRs) for lockbox deposits, paper EOB match to EFT within SLA guidelines

  • Identify, resolve and escalate major issues, both basic and complex and service failures that impede success

  • Prepare, maintain and audit item processing reports for reconciliation and retention

  • Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA

  • Comply with all applicable Federal, State, and local laws, regulation, and requirements as well as PSJH policies and procedures in all aspects of job performance

  • Partner with the Cash Applications department and Finance/Treasury as necessary to optimize end-to-end cash flow processes

  • Proven developed ability to perform all functional job duties within area of responsibility, exhibiting the ability to recognize workflow deficiencies due to staffing, heavy volume, or unforeseen obstacles and adjusting as necessary to meet departmental service level agreements

  • Responsible for coordinating error resolution with customers and other departments as necessary


Required qualifications:

  • Associate's Degree in Business / Finance or equivalent education / experience

  • 3 years experience working in a "lockbox" or payment processing environment

  • 1 year experience working in a multi-facility, multi-bank integrated healthcare system

  • Proven, developed experience with Document Management Systems, high-volume scanning equipment, and mail processing equipment

  • Demonstrated experience handling high volume, high dollar, check processing in a multi-facility/multi-bank environment

Preferred qualifications:

  • Business / Finance or equivalent education / experience

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Oregon-Portland

Req ID: 366752