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Providence Health & Services Social Work Clinical Case Manager (LCSW) in Portland, Oregon


Providence is calling a Social Work Clinical Case Manager (LCSW) (1.0 FTE, Days) - Utilization Review Quality Management to Providence Profess Plaza Portland in Portland, OR.

Shift: Monday through Friday 8am - 5pm

We are seeking a Social Work Clinical Case Manager (LCSW) - Utilization Review Quality Management who will provide care management and care coordination services for at-risk patients, including patients with complex medical and psychosocial issues. The LCSW utilizes advanced knowledge of population-health, the combination of social and economic factors combined with biological and environmental factors that impact a person's healthcare, to proactively guide practice and apply clinical interventions that are integral to the patient's care. This position is a core member of multiple patient-centered medical home teams led by the physician/provider

In this position, you will:


  • Utilize person-in-environment framework to all aspects of care;

  • Independently provide strength-based comprehensive biopsychosocial, emotional, spiritual, and cultural assessments by demonstrating an attitude of compassion and sensitivity to the patient, respecting the right to self determination;

  • Assess for and recognize social determinants of health for wellness and recovery;

  • Complete Risk and Safety assessments, including mandated reporting, as appropriate;

  • Life span planning, which may include advance care planning, anticipation of caregiving responsibilities, permanency planning for minor children, long term care planning, or other domains;

  • Demonstrate depth of knowledge and ability to utilize regional population risk stratification information and processes to identify appropriate patients for enrollment into case management for complex longitudinal care in collaboration with clinicians and other members of the PCMH health care team


  • In the context of a longitudinal therapeutic relationship, LCSW provides interventions to support and empower patients and their family/support systems to effectively cope with the impact of medical and/or mental health conditions, optimize functioning and improve overall well-being;

  • Formulate, implement, and monitor a care plan that supports and identifies therapeutic solutions or adjustments to medical, social, emotional, and financial problems which may impact health or well being;

  • Utilize counseling, motivational interviewing, crisis intervention, trauma-informed care, solution-focused interventions, harm reduction strategies, linkage with community partners and resources, education, case management, etc. as appropriate and defined by the clinical setting;

  • Intervention are provided in a manner that are responsive to the unique needs of the patient and may include community-based visits.


  • Utilize diagnostic skills and knowledge for assessment, collaboration, treatment planning and communication with care team and patient/family/support system;

  • Assist patients and family/support system in understanding a mental health diagnosis based up DSM and ICD diagnostic criteria and symptomology;

  • Use best practice methodology to assess and monitor for patient risk for safety and coordination with the care team.


  • Incorporate evidence-based theories and interventions, provide clinically therapeutic services as appropriate to the clinical setting:

  • Treatment planning which prioritizes findings from patient assessments, identifying patients' strengths, needs, potential issues and/or barriers to care, collaborates with patients/surrogates to define and set patient centered goals as the basis of their care plans with interventions geared towards the appropriate level of self-management/service.

Advance Care Planning/End of Life Discussions:

  • Demonstrate comprehensive knowledge of Advance Directives (AD), Guardianship, and other state approved legal decision-making documents;

  • Educate and engages patients and their support system in all areas of advance care planning, with a focus on "What Matters" to the patient.


  • Act as an advocate for the needs and interests of the patient and their family/support system by supporting self-determination and autonomy;

  • Advocate for navigation of complex healthcare systems, various payors, community services, education, system changes, etc.;

  • When appropriate and feasible, the LCSW will educate and encourage the patient and/or family/support system to advocate on their behalf, thus fostering increased independence and empowerment;

  • Champions stewardship for patients and community resources.

Performs duties in a manner that adheres to social work professional standards and code of ethics and in compliance with regulatory bodies; NASW (National Association of Social Workers), etc. Protects confidentiality and establishes professional boundaries. Maintains a constant awareness of safety and legal aspects of the position. Educates and communicates with the inter/multidisciplinary team.


Required qualifications for this position include:

  • Master's degree from a school of social work accredited by the Council on Social Work education.

  • Licensed Clinical Social Worker (LCSW) Oregon licensure

  • Current Oregon or Washington drivers license

  • Three (3) years Clinical experience.

Preferred qualifications for this position include:

  • Three (3) years Medical Social Work, ambulatory care, skilled nursing facility, and/or Home Health/Hospice is desirable.

  • One(1) year managed care experience and/or utilization management experience.

  • Current recognition by a national professional organization in case management

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Oregon-Portland

Req ID: 314356