Providence Health & Services Switchboard Phone Operator - Hospital *Customer Service* in Portland, Oregon
Providence is calling a Switchboard Phone Operator - Hospital Customer Service (0.8 FTE, Nights) to Providence Portland Medical Center in Portland, OR. This position will work overnight hours on weekdays and weekends.
We are seeking a Switchboard Phone Operator - Hospital Customer Service that will operate telecommunications console in placing, receiving and relaying calls. Answers all incoming calls for Physicians Answering Service and follows each physicians procedure. Performs paging, code announcements and other duties in accordance with approved policies and procedures.
In this position you will have the following responsibilities:
Receive and process all external, internal, physician's answering service and long distance calls to the facility through a complex multi-line phone system
Prioritize calls as need arises and responds appropriately to STAT, Code and other emergency calls
Operate the public address system which includes paging of physicians, medical personnel and all emergency codes
Preferred qualifications for this position include:
- Hospital -OR- large business switchboard experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Non-Clinical)
Req ID: 325142