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Providence Health & Services Patient Experience Specialist in Wilsonville, Oregon


Providence is calling a Patient Experience Specialist (1.0 FTE, Days) to Providence Wilsonville Clinic in Wilsonville, OR.

In this position, you will:

  • Be the first point of contact for new customers calling Providence Medical Group to establish care.

  • Provide highly effective communication, concierge service, and on-going liaison support to ease the way of new patients, patients moving to a new clinic, or established patients calling before their clinics open.

  • Support Express Care, Express Care Virtual clinics, and Immediate Care clinics.

  • Be responsible for coordination and scheduling of appointments, accurately collecting information and performing on-boarding activities for new patients which will be performed on a daily basis.

  • Work closely with Providence Health Plan and ensure that the scheduling standards are met.

  • Complete manual tracking of appointments and provide to Providence Medical Group (PMG) Senior Leadership to help with Access decision making.

  • Accomplish additional admin duties as needed.

  • Provide excellent customer service to all callers while still achieving performance standards in regards to telephone metrics (Answer speed, talk time, after call time, abandonment rate, etc).


Required qualifications for this position include:

  • High school diploma or equivalent

  • 2 years of customer service experience

  • Basic computer skills including Microsoft Windows and Office applications

  • Typing speed: 45 words per minute

  • Bilingual

Preferred qualifications for this position include:

  • Some college

  • 1 year of medical office or healthcare experience

  • Epic experience

  • Medical terminology experience

  • Bilingual in Spanish and/or Russian

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Wilsonville

Req ID: 237306