Providence Patient Relations Rep Portland Metro All Openings in Wilsonville, Oregon
Providence is calling a Patient Relations Representative to one of our various practices in the Portland Metro area
Looking for a rewarding career working with a cohesive and integrated network of caregivers to provide patient-centered health care? Then join one of our clinic care teams with Providence Medical Group. You will find endless opportunity to grow your career. The Patient Rlatinos Rep is the first point of contact for patients and or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfactionby providing exceptional customer service.
We have full-time, part-time, relief or float openings and have 8 to 12 hour shifts available during day time hours (7:00am-7:00pm) with some of our clinics being open on the weekend. We are actively seeking candidates to join one of clinics across the Portland Metro area as well as have the opportunity for you to join a float pool where you can support various clinics within a specific geographic area.
Submit your application today! Your application will be reviewed and qualified applicants will receive an invitation to self-schedule a panel interview during our hiring event scheduled to occur mid to late June you will receive additional details as the event nears.
In this position you will have the following responsibilities:
Provide excellent customer service and serves as first point of contact to patients or visitors in person or by phone
Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies
Operate multi-line telephone system; routes calls and responds to general inquiries
Register patients; updates demographic and insurance information
Make patient appointments and monitors appointment schedules daily
Reviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness
With additional training:
Greet incoming patients, obtains initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with
Document pertinent patient care information
Prepare rooms for new patients
Stock room supplies and carts
Utilize and maintains supplies to minimize waste
Required qualifications for this position includes:
High School Diploma -OR- equivalent combination of education and experience
One (1) year of customer service experience or successful completion of a Providence internship
Basic computer skills including Microsoft Windows and Office Applications
Preferred qualifications for this position includes:
One (1) year of medical office -OR- healthcare experience
Basic experience with Electronic Medical Records (EMR) and/or computerized billing systems
Medical terminology experience
Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work
environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team
member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our
patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees
create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor,
introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and
updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their
concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our
award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the
Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of
Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our
many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Other Location(s): Oregon-Wilsonville, Oregon-Molalla, Oregon-Happy Valley, Oregon-Gresham, Oregon-Oregon City, Oregon-Hillsboro, Oregon-Portland, Oregon-Beaverton, Oregon-Newberg, Oregon-Tigard, Oregon-Canby, Oregon-Lake Oswego
Req ID: 298483