Job Information

Providence Supervisor-New Patient Call Center in Wilsonville, Oregon


Supervisor-New Patient Call Center - Project Office at Providence Medical Group

The Supervisor- New Patient Call Center is responsible for the day to day operations of the Providence Medical Group New Patient Call Center. Provides ongoing leadership for the development and implementation of call center staff and processes to assure cost-effective and quality operations of the office. This position also provides information and expertise to the Manager and Director of Access Strategies by interpreting reports. The Call Center serves the Providence Medical Group in the areas of registration and scheduling of new patient appointments as well as Express Care appointments, new patient on-boarding, and provides general customer service to established patients who are routed to the call center. The Call Center also collects data regarding clinic access to assist the Manager of Access Strategies. Direct reports include Patient Experience Specialist Is, Patient Experience Specialist IIs, and Office Coordinator from the Call Center team.

Required Qualifications:

  • Bachelor's Degree -OR- a combination of education and applicable work experience

  • Valid driver's license

  • Auto Insurance

  • Three (3) years experience in a progressive leadership supervisory role in a clinic setting

Preferred Qualifications:

  • CAP and Workout certification

  • Experience in public speaking and speaking to medium to large groups

  • Call center management experience

  • Experience in managing telecommuting staff

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: 105060
Company: Providence Jobs
Job Category: Customer Service
Job Function: Administration
Schedule: Full time
Shift: Day
Career Track: Leadership
Address: OR Wilsonville 29345 SW Town Center Loop E

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.